The Internal Revenue Service Does Not Want To Hear It (Literally)
According to the National Taxpayer Advocate Service’s most recent report, the IRS hung up on over 8 million taxpayers and representatives who called for help during last year’s tax season. The report also stated that last year, only 40 percent of the calls that were not ended by the IRS actually resulted in contact with a live representative. The majority of callers waited on hold for over 30 minutes before receiving a live response.
This trend of irresponsiveness by the IRS is expected to continue in 2016. The IRS has been exceptionally quietly on their plans to resolve this issue. The Taxpayer Advocates report indicates that the IRS is looking to implement a secure online system to automate tax filings and inquiries sent to the IRS. This may signify that the IRS plan on phasing out live communication all together.
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